d0051's Privacy Policy

1. Introduction & Purpose

d0051 is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that every user's personal information is a valuable asset, and ensuring its protection is our ethical and legal responsibility.

The purpose of this privacy policy is to inform you with full transparency about what types of information d0051 collects, why it collects them, how that information is stored and used, and what rights you have over your data. This policy should be read together with our terms and conditions.

By registering, logging in, or using any service on the d0051 platform, you are consenting to the data processing practices described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

2. Information We Collect

d0051 may collect the following types of information:

2.1 Personal Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (when verification is required)
• Residential address

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Wallet balance information

2.3 Usage Information

• IP address and device information (model, operating system)
• Browser type and version
• Activity logs on the platform — which games were played, how long each session lasted
• Data collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of your conversations with our support team
• Complaints and feedback submitted via live chat or email

3. Purpose and Legal Basis for Collecting Information

d0051 collects and processes your information for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use personal information to create and manage your account and to verify your identity as part of the Know Your Customer (KYC) process. This ensures that only individuals of legal age (21+) are accessing services on our platform.

3.2 Financial Transaction Processing

Financial information is used to correctly process deposit and withdrawal requests and to prevent fraud and money laundering. The relevant payment details are required to complete transactions via bKash, Nagad, Rocket, and Upay.

3.3 Service Quality Improvement

We analyse usage information to make your experience more personalised and improved. This enables us to recommend more relevant games and to enhance the platform's performance.

3.4 Ensuring Security

Technical information is collected and monitored to prevent unauthorised access, fraudulent activity, and cyberattacks. Protecting your account and funds is the primary purpose of this monitoring.

3.5 Meeting Legal Obligations

Retaining certain information is legally required in order to comply with applicable laws and the directives of regulatory bodies. Disclosing information may also be necessary to comply with valid orders from courts or competent authorities.

4. Data Storage and Security

d0051 uses industry-standard security technologies to keep your information safe. The key features of our security framework are as follows:

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is sent in encrypted form
• Sensitive data stored in the database is protected by an additional layer of encryption
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available

4.2 Organisational Security

• Only authorised personnel are permitted to access user data
• All staff who handle data are bound by strict confidentiality agreements
• We have a dedicated team to quickly detect and resolve any data security breaches

4.3 Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations or the need to resolve disputes. Once the required period has passed, information is securely deleted or anonymised.

5. Sharing Information with Third Parties

d0051 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

Only the information necessary to provide the service may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game software providers. All such partners are contractually obligated to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed to comply with valid orders, warrants, or legal directives from courts or competent government authorities. In such cases, we provide only the specific information that has been requested.

5.3 Fraud Prevention

Information may be shared with relevant authorities in cases of suspected serious fraudulent activity or money laundering. This is essential to protect the interests of all users.

6. Cookies and Tracking Technologies

d0051 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential cookies: For core platform functions — maintaining login sessions and ensuring security
• Functionality cookies: To remember your preferences (language, game settings)
• Analytics cookies: To analyse and improve platform usage — data collected is aggregated and anonymised

6.2 Cookie Control

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some key platform functions from working properly.

7. Your Rights

As a d0051 user, you have the following rights over your own information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide detailed information within a reasonable timeframe.

7.2 Right to Rectification

If your information is incomplete or incorrect, you may request a correction. This can be done directly through your account settings or via the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations or ongoing disputes, it may not be possible to delete some information before a set period has elapsed.

7.4 Right to Object to Processing

You may object to your information being used for marketing purposes. Upon receiving such an objection, we will immediately stop that processing.

7.5 Right to Data Portability

You may receive your information in a structured, commonly used format. To exercise this right, contact us at [email protected].

8. Protection of Minors' Information

d0051 strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from anyone under the age of 21. Age verification steps are included in the registration process.

If a minor's information accidentally enters our system, we will immediately delete that information and close the associated account. If you become aware of such a situation, please notify our support team.

9. International Data Transfers

Although d0051 is primarily operated for users in Bangladesh, our servers and technology infrastructure may be located in various countries. If your information is transferred to another country, the data protection laws of that country may differ from those of Bangladesh.

However, d0051 ensures that wherever your information is processed, the equivalent protection measures described in this privacy policy will be maintained. We follow applicable security standards for international data transfers.

10. Policy Changes and Updates

d0051 reserves the right to change or update this privacy policy at any time. In the event of changes, we will take the following steps:

• The updated policy will be published on our website
• For significant changes, a notification may be sent to your registered email
• Continuing to use the platform after changes have been made will be considered acceptance of the new policy

Visit this page regularly and stay informed about the latest updates. If you object to any change, contact us before the revised policy takes effect.

11. The Connection Between Responsible Gaming and Data Protection

At d0051, we believe that responsible gaming and data protection complement each other. Using information about your gaming activity, we can identify signs of problematic behaviour and provide timely assistance.

If we notice that a user's playing patterns have reached a concerning level, we may reach out directly to offer support. Information used for this purpose is solely for your wellbeing and is never shared with third parties. Learn more about our responsible gaming policy.

12. Complaints and Appeals Process

If you have any complaints regarding this privacy policy or need assistance exercising your data rights, our support team is always ready to help. We provide assistance in both Bengali and English via 24/7 live chat and email.

Once we receive your request, we will respond as quickly as possible. For complex requests, you will be given regular updates on the progress of processing. Your complaint will be reviewed with complete impartiality and we will endeavour to ensure a satisfactory resolution.